Privacy Policy

Effective Date: April 1, 2026
Skyhawk Limousine
www.skyhawklimo.com

1. INTRODUCTION AND SCOPE

This Privacy Policy (the “Policy”) is issued by Ground Coach, Inc., a Virginia corporation doing business as Skyhawk Limousine (“Company,” “we,” “our,” or “us”). This Policy governs the collection, use, storage, disclosure, and protection of personal information obtained through our website located at skyhawklimo.com (the “Site”), our online reservation system, our telephone reservation line, our automated chat assistant (“Luxora”), our mobile communications (including SMS/text messaging), our email communications, and any other means through which you interact with our business.

This Policy applies to all individuals who access, browse, or use our Site; request or obtain quotes for transportation services; make reservations or bookings; enter into service agreements; subscribe to our newsletter or SMS messaging program; communicate with our staff or automated systems; or otherwise provide personal information to the Company in connection with our luxury ground transportation, limousine, and chauffeured car services operating throughout the Washington, D.C., Virginia, and Maryland metropolitan area (the “DMV”) and beyond.

By accessing our Site, making a reservation, providing your mobile telephone number for SMS communications, or otherwise providing personal information to us, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. If you do not agree with this Policy, you should discontinue use of our Site and services immediately.

2. DATA CONTROLLER IDENTIFICATION

The data controller responsible for the processing of your personal information is:

Ground Coach, Inc. d/b/a Skyhawk Limousine

1334 Shepard Drive, Unit C

Sterling, Virginia 20164

Telephone: (703) 266-8018

Email: info@skyhawklimo.com

Website: skyhawklimo.com

For any questions, concerns, or requests relating to this Policy or our data practices, you may contact us at the above address, telephone number, or email address. We will endeavor to respond to all privacy-related inquiries within thirty (30) calendar days of receipt.

3. CATEGORIES OF INFORMATION COLLECTED

3.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us in the course of interacting with our business, including but not limited to the following categories:

• Full legal name, including first and last name, and any preferred or corporate name associated with a booking.
• Contact information, including mailing address, email address, and telephone number(s) (including mobile telephone numbers).
• Mobile messaging consent records, including the date, time, method, and substance of your express consent to receive SMS/text messages from us, as further described in Section 5 of this Policy.
• Reservation and trip details, including pickup and drop-off addresses, dates, times, passenger count, vehicle preferences, flight information, and special instructions or accommodations.
• Payment information, including credit card numbers, debit card numbers, expiration dates, CVV codes, and billing addresses, collected via our online reservation system, over the telephone, or through our credit card authorization forms.
• Corporate account information, including company name, corporate account numbers, billing contacts, tax identification numbers, and purchase order references.
• Event-specific details, including wedding venue locations, prom or homecoming school details, wine or brewery tour itineraries, concert or sporting event venues, and cruise port departure information.
• Communications content, including the substance of emails, telephone calls, SMS/text messages, chat interactions with our Luxora chat assistant, contact form submissions, and any other written or electronic correspondence.
• Newsletter and SMS subscription information, including your email address, mobile telephone number, and communication preferences.
• Employment inquiry information, including any personal details submitted in connection with our open Dispatcher and Sales positions.

3.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, server logs, and similar technologies, including:

• Device information, including IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Usage data, including pages visited, time spent on pages, click patterns, referring URLs, search queries that led you to our Site, and navigation paths.
• Location data, including approximate geographic location as inferred from your IP address or, with your consent, more precise location data from your mobile device.
• Cookie and tracking identifiers, including session cookies, persistent cookies, pixel tags, web beacons, and similar technologies as further described in Section 9 of this Policy.

3.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources, including:

• Affiliate transportation providers with whom we partner to fulfill reservations.
• Payment processors and financial institutions that facilitate transaction processing.
• Social media platforms, including Facebook, Instagram, X (formerly Twitter), and TikTok, when you interact with our profiles or share content related to our services.
• The National Limousine Association (NLA) and industry organizations of which we are members.
• Publicly available sources, including government databases and business directories.

4. PURPOSES FOR PROCESSING PERSONAL INFORMATION

We process your personal information for the following legitimate business purposes:

4.1 Service Fulfillment

• Processing, confirming, and managing your transportation reservations and bookings.
• Dispatching chauffeurs and vehicles to your designated pickup locations.
• Tracking flights in real time to adjust pickup schedules for airport transfers.
• Coordinating multi-stop itineraries for wine tours, brewery tours, corporate roadshows, and group outings.
• Processing payments, issuing invoices, and managing billing for individual and corporate accounts.

4.2 Communications

• Responding to your inquiries, requests, and customer service communications.
• Sending reservation confirmations, ride reminders, chauffeur dispatch details, and post-ride follow-ups via email and, where you have provided consent, via SMS/text message in accordance with Section 5 of this Policy.
• Delivering newsletter content, promotional offers, and marketing materials (with your consent or as otherwise permitted by law).
• Providing real-time communication via our Luxora automated chat assistant.
• Operating our SMS messaging program, including the delivery of transactional and (where consented) promotional text messages, and processing opt-in, opt-out, and HELP requests.

4.3 Business Operations and Improvement

• Analyzing usage patterns and Site performance to improve our digital experience.
• Conducting internal quality assurance and training for our team of account managers, dispatchers, technicians, and chauffeurs.
• Developing and improving our fleet, services, and customer experience.
• Complying with legal, regulatory, and contractual obligations, including Department of Transportation requirements and the Telephone Consumer Protection Act (TCPA).
• Protecting against fraud, unauthorized access, and other security threats.
• Enforcing our Terms and Conditions and other agreements.

5. SMS/MOBILE MESSAGING TERMS AND OPT-IN CONSENT

5.1 Program Description

Skyhawk Limousine operates an SMS/text messaging program for the purpose of providing customers and prospective customers with reservation confirmations, ride status updates, chauffeur dispatch notifications, post-ride communications, customer service responses, and, where you have separately consented, periodic promotional messages and special offers (collectively, the “SMS Program”). The SMS Program is operated in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, the CAN-SPAM Act, applicable Federal Communications Commission (FCC) regulations, CTIA Messaging Principles and Best Practices, and the 10-Digit Long Code (10DLC) registration framework administered by The Campaign Registry.

5.2 Consent and Opt-In

By providing your mobile telephone number through any of the channels listed below, you expressly consent to receive transactional text messages from Skyhawk Limousine relating to your reservation and our services:

• The online reservation form located at skyhawklimo.com/reservation/;
• Telephone bookings made by speaking with one of our reservation agents;
• Email correspondence in which you supply your mobile number;
• Web forms, contact forms, or chat interactions with our Luxora chat assistant;
• Written authorization forms (including credit card authorization forms);
• In-person communications with our staff or chauffeurs.

For promotional or marketing text messages, separate, affirmative opt-in consent is required and may be obtained through a dedicated checkbox on our reservation form, an SMS keyword opt-in (e.g., texting JOIN to our designated number), or a written subscription form. Your consent to receive marketing messages is not a condition of purchase, and you may receive transportation services from Skyhawk Limousine without consenting to receive marketing text messages.

5.3 Types of Messages You May Receive

Once enrolled, you may receive any of the following categories of text messages:

• Booking confirmations following the successful submission of a reservation;
• Reminder messages prior to scheduled pickup times;
• Chauffeur dispatch notifications, including chauffeur name, vehicle description, and estimated time of arrival;
• Real-time updates regarding traffic delays, flight delays, or itinerary changes;
• Post-ride messages requesting feedback or providing receipts;
• Customer service responses to inquiries you have initiated;
• Account-related communications, including payment receipts and invoices;
• (For consenting subscribers only) Promotional messages, special event offers, seasonal discounts, and exclusive subscriber-only deals.

5.4 Message Frequency

Message frequency varies based on your activity. Transactional messages (including reservation, dispatch, and ride-status messages) are sent on an as-needed basis tied to your bookings. Promotional messages, if you have opted in to receive them, are sent at a frequency of approximately four (4) messages per month, although the actual frequency may vary.

5.5 Message and Data Rates

Message and data rates may apply. Skyhawk Limousine does not charge a separate fee for SMS messages, but your wireless carrier may charge for messages received or sent under your plan. Please consult your wireless carrier’s plan for details.

5.6 Opt-Out (STOP)

You may withdraw your consent and unsubscribe from the SMS Program at any time, free of charge, by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. Following receipt of your opt-out request, you will receive a single confirmation message acknowledging your unsubscription, after which you will no longer receive non-essential text messages from Skyhawk Limousine.

You acknowledge that opting out of the SMS Program may result in the discontinuation of automated reservation confirmations, ride reminders, and chauffeur dispatch notifications, and that you may need to obtain such information through alternative means (e.g., email or telephone). Opting out of the SMS Program does not opt you out of other Skyhawk Limousine communications (such as email or postal mail).

5.7 Help (HELP)

For assistance with the SMS Program, you may reply HELP to any text message you receive from us, and you will receive a response containing customer service contact information. You may also contact us directly at (703) 266-8018 or info@skyhawklimo.com.

5.8 Carrier Liability Disclaimer

Wireless carriers (including, without limitation, AT&T, T-Mobile, Verizon, US Cellular, and their affiliates) are not liable for delayed or undelivered messages. Skyhawk Limousine cannot guarantee the timely delivery of any text message, and message delivery is dependent upon factors outside of our control, including network availability and carrier performance.

5.9 Mobile Information Sharing Restrictions

For clarity, the foregoing restriction means that:

• Your mobile telephone number, SMS opt-in status, opt-in records, and SMS consent metadata will not be sold, leased, rented, or otherwise transferred to any third party for that party’s independent marketing or promotional use.
• We will not include your mobile telephone number or SMS opt-in data in any list, segment, or audience shared with affiliates, business partners, advertising networks, data brokers, or marketing service providers for marketing or promotional purposes.
• Disclosure of mobile information to subcontractors and service providers (including, without limitation, our 10DLC-registered messaging service provider, our customer service platform, and our reservation management system) is permitted strictly to support the operation of the SMS Program and the delivery of our transportation services, and such subcontractors are contractually obligated to use the data only for the purposes for which it was disclosed.
• All other use case categories—including, without limitation, sale, lease, rental, exchange, or transfer for marketing or analytics purposes—exclude text messaging originator opt-in data and consent.

This restriction supplements, and does not limit, the broader data sharing limitations described in Section 7 (Disclosure of Personal Information) of this Policy.

5.10 Eligibility

The SMS Program is available only to individuals located within the United States who are at least eighteen (18) years of age (or sixteen (16) years of age, with the consent of an authorizing parent or legal guardian, in the limited context of School Event Limo Service reservations made by such authorizing adult). By participating in the SMS Program, you represent and warrant that you meet these eligibility requirements and that the mobile telephone number you provide is registered to you and is not the property of a third party.

5.11 Changes to the SMS Program

Skyhawk Limousine reserves the right to modify, suspend, or terminate the SMS Program at any time, with or without notice, and without liability to you. Material changes to the SMS Program will be communicated via SMS message or by notice posted in this Policy.

6. LEGAL BASES FOR PROCESSING

We process your personal information on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract between you and the Company, including reservation agreements and corporate service contracts.
• Consent: Where you have provided affirmative consent, such as opting into our newsletter, opting into our SMS Program, or providing optional event details for service customization.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, network security, direct marketing to existing customers, and service improvement, provided that such interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation: Processing is necessary to comply with applicable federal, state, and local laws, including Virginia state law, federal transportation regulations, the TCPA, tax reporting obligations, and court orders.

7. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information. We may share your personal information with the following categories of recipients strictly as necessary for the purposes described herein:

• Affiliated Chauffeurs and Operators: Our professional chauffeurs and any affiliate transportation partners who assist in fulfilling your reservation.
• Payment Processors: Third-party payment processing services that securely handle credit card transactions and billing on our behalf.
• Technology Service Providers: Website hosting providers, cloud storage services, analytics platforms, email delivery services, our 10DLC-registered SMS messaging service provider, and the provider of our Luxora chat assistant.
• Professional Advisors: Attorneys, accountants, auditors, and insurance providers who provide professional services to the Company.
• Government and Regulatory Authorities: Federal, state, and local government agencies, law enforcement authorities, and regulatory bodies, when disclosure is required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of the Company, our customers, or the public.
• Corporate Transactions: In connection with a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your information may be transferred to the successor entity, subject to the commitments made in this Policy.

7.1 Mobile Information Sharing Restriction

Notwithstanding any other provision of this Policy, the following restriction applies specifically to mobile information collected in connection with the SMS Program (including mobile telephone numbers, SMS opt-in records, SMS consent metadata, and the contents of SMS communications):

Please refer to Section 5.9 of this Policy for additional detail regarding our handling of mobile information.

8. DATA RETENTION

We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal and contractual obligations, to resolve disputes, and to enforce our agreements. Specific retention periods are as follows:

9. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files placed on your device when you visit our Site.

9.1 Types of Cookies We Use

• Essential Cookies: Required for core Site functionality, including session management, security, and reservation processing. These cookies cannot be disabled.
• Analytics Cookies: Used to collect aggregated and anonymized data about how visitors interact with our Site, including page views, traffic sources, and navigation patterns.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns across platforms including Facebook, Instagram, X, and TikTok.
• Functional Cookies: Used to remember your preferences, such as language settings, vehicle preferences, and prior search inputs, to enhance your experience.

9.2 Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of our Site and your ability to make reservations. For information on managing cookies in your specific browser, consult your browser’s help documentation.

10. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption of payment card data using industry-standard TLS/SSL protocols during transmission.
• Secure storage of credit card authorization forms with access restricted to authorized personnel.
• Access controls that limit access to personal information, including mobile telephone numbers and SMS consent records, to employees, chauffeurs, and contractors who require such access for legitimate business purposes.
• Regular security assessments and monitoring of our systems and networks.
• Employee training on data protection and privacy best practices, including TCPA and 10DLC compliance for staff who handle SMS communications.

Notwithstanding the foregoing, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials or booking reference numbers provided to you.

11. YOUR PRIVACY RIGHTS

11.1 Virginia Consumer Data Protection Act (VCDPA)

If you are a resident of the Commonwealth of Virginia, you may have certain rights under the Virginia Consumer Data Protection Act, Va. Code § 59.1-575 et seq. (the “VCDPA”), including:

• Right to Know: The right to confirm whether we are processing your personal data and to access such data.
• Right to Correct: The right to correct inaccuracies in your personal data, taking into account the nature and purposes of processing.
• Right to Delete: The right to delete personal data you have provided to us or that we have obtained about you.
• Right to Data Portability: The right to obtain a copy of your personal data in a portable and readily usable format, to the extent technically feasible.
• Right to Opt Out: The right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights, please submit a verifiable consumer request by contacting us at info@skyhawklimo.com or (703) 266-8018. We will respond to your request within forty-five (45) days of receipt. If we are unable to comply with your request within the initial forty-five (45) day period, we may extend the response period by an additional forty-five (45) days, provided we inform you of the extension and the reason therefor.

If we decline your request, you have the right to appeal our decision by contacting us at the above email address. If your appeal is denied, you may file a complaint with the Office of the Attorney General of Virginia.

11.2 Rights Under Other Applicable Laws

If you are a resident of a state or jurisdiction that affords additional consumer privacy rights—including, without limitation, rights provided under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA); the Colorado Privacy Act; the Connecticut Data Privacy Act; or any other applicable privacy law—you may exercise those rights by contacting us using the information provided in Section 2 of this Policy. We will process your request in accordance with the applicable law.

12. CHILDREN’S PRIVACY

Our Site and services are not directed to children under the age of sixteen (16). We do not knowingly collect personal information, including mobile telephone numbers for SMS purposes, from children under sixteen. If we become aware that a child under sixteen has provided us with personal information, we will take reasonable steps to delete such information promptly. If you believe that a child under sixteen has provided personal information to us, please contact us immediately at info@skyhawklimo.com.

For our School Event Limo Services—including Prom, Homecoming, and Graduation transportation—all reservations must be made and authorized by a parent or legal guardian who is at least eighteen (18) years of age, and all personal information collected in connection with such reservations is provided by the authorizing adult.

13. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to third-party websites, including but not limited to social media platforms (Facebook, Instagram, X, TikTok), the National Limousine Association (NLA), review platforms, and other external services. This Policy does not apply to any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and assume no responsibility for the content, privacy practices, or policies of such third parties.

14. DO NOT TRACK SIGNALS

Certain web browsers transmit “Do Not Track” (DNT) signals. At this time, our Site does not respond to DNT signals. However, you may manage your cookie preferences and limit tracking through your browser settings as described in Section 9.2 of this Policy.

15. INTERNATIONAL DATA TRANSFERS

Our operations are based in the United States, and your personal information is stored and processed on servers located within the United States. If you access our Site or provide information to us from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By providing your personal information, you consent to such transfer, storage, and processing. The SMS Program is available only to individuals located within the United States.

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify, amend, or update this Policy at any time at our sole discretion. Any material changes to this Policy will be posted on our Site with an updated “Last Updated” date. Where required by applicable law, we will provide additional notice of material changes, such as via email notification or SMS notification (where you have consented to receive SMS communications) to the address or mobile telephone number associated with your account or reservation. Your continued use of our Site or services following the posting of changes constitutes your acceptance of the revised Policy.

17. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. Any dispute arising out of or relating to this Policy or our data practices shall be subject to the exclusive jurisdiction of the state and federal courts located in Loudoun County, Virginia, or the United States District Court for the Eastern District of Virginia, Alexandria Division.

18. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which we handle your personal information, including our SMS Program, please contact us:

Ground Coach, Inc. d/b/a Skyhawk Limousine

Attn: Privacy Inquiries

1334 Shepard Drive, Unit C

Sterling, Virginia 20164

Telephone: (703) 266-8018

Email: info@skyhawklimo.com

Website: skyhawklimo.com