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Cancellation Policy

We know plans can change, so we’ve put a cancellation policy that’s flexible for our clients’ yet supports our chauffeurs. We respect your time and your chauffeur’s time too – so we won’t charge cancellation fees (and any applicable ride-related expenses) unless your chauffeur has already been assigned. See the details below.

CANCEL BEFORE PICK UP TIME

FARE
MORE THAN 3 HOURS: No fee LESS THAN 3 HOURS: Full base fare
MORE THAN 24 HOURS: No fee LESS THAN 24 HOURS: Full base fare

CANCEL BEFORE PICK UP TIME

FARE
Tolls (if applicable) Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Fuel Surcharge Tax (if applicable)
Tolls (if applicable) Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Fuel Surcharge Tax (if applicable)

CANCEL AFTER PICK UP TIME

FARE
FULL BASE FARE
FULL BASE FARE

CANCEL AFTER PICK UP TIME

FARE
Wait Time Tolls Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Fuel Surcharge Tax (if applicable)
Wait Time Tolls Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Fuel Surcharge Tax (if applicable)