Effective Date: April 1, 2026
Skyhawk Limousine
🌐 www.skyhawklimo.com

1. PREAMBLE AND ACCEPTANCE OF TERMS

These Terms of Use and Conditions of Service (collectively, this “Agreement”) constitute a legally binding contract between you (“Client,” “you,” or “your”) and Ground Coach, Inc., a Virginia corporation doing business as Skyhawk Limousine (“Company,” “we,” “our,” or “us”), with its principal place of business at 1334 Shepard Drive, Unit C, Sterling, Virginia 20164.

This Agreement governs your access to and use of our website located at skyhawklimo.com (the “Site”), our online reservation portal, our telephone reservation line at (703) 266-8018, our automated chat assistant (“Luxora”), our SMS/text messaging communications, our email communications, and all luxury ground transportation, limousine, and chauffeured car services provided by the Company (collectively, the “Services”).

BY MAKING A RESERVATION, BOOKING A SERVICE, ENTERING A VEHICLE, ACCESSING OUR SITE, OR OTHERWISE ENGAGING WITH OUR SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE AND THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL PROVISIONS OF THIS AGREEMENT. If you are booking on behalf of a third party, you represent that you have the authority to bind such third party to this Agreement, and all references to “you” or “Client” shall include such third party.

If you do not agree to any provision of this Agreement, you must not access our Site, make a reservation, or use our Services.

2. DEFINITIONS

For purposes of this Agreement, the following terms shall have the meanings ascribed below:

• “Affiliate Operator” means any third-party transportation provider engaged by the Company to fulfill or assist in fulfilling a Client reservation.
• “Authorized Passenger” means the Client and any individual(s) designated by the Client to ride in a Company vehicle.
• “Booking” or “Reservation” means any confirmed request for transportation Services made through the Site, by telephone, by email, through Luxora, or through any other channel.
• “Chauffeur” means the licensed, trained professional driver assigned by the Company to operate the vehicle for a given Reservation.
• “DMV” means the Washington, D.C., Maryland, and Virginia metropolitan area.
• “Fleet Vehicle” means any vehicle in the Company’s fleet, including Executive Sedans, Luxury Sedans, Luxury SUVs, Executive Sprinter Vans, Lincoln MKT Stretch, Cadillac Escalade Stretch, Party Buses, Mini Coaches, and Motor Coaches.
• “Garage-to-Garage” means the total elapsed time from when the Chauffeur departs the Company’s garage or staging location to when the Chauffeur returns thereto, as applicable to hourly billing.
• “SMS” or “Text Message” means a Short Message Service communication sent to or from the Client’s mobile telephone number via the Company’s 10DLC-registered telephone number.

3. RESERVATIONS AND BOOKING PROCEDURES

3.1 Reservation Channels

Reservations may be made through our online reservation portal at skyhawklimo.com/reservation, by telephone at (703) 266-8018, by email to info@skyhawklimo.com, or through our Luxora chat assistant. All Reservations are subject to vehicle and Chauffeur availability and are not confirmed until the Company issues a written or electronic confirmation.

3.2 Accuracy of Booking Information

The Client is solely responsible for ensuring the accuracy of all information provided at the time of booking, including pickup and drop-off addresses, dates, times, passenger count, flight information, event details, and any special instructions. The Company shall not be liable for any delays, missed pickups, or service disruptions resulting from inaccurate or incomplete information provided by the Client.

3.3 Vehicle Substitution

All bookings are subject to vehicle availability. In the event that the specific Fleet Vehicle selected by the Client is unavailable due to maintenance, scheduling conflicts, or other operational considerations, the Company reserves the right to substitute a comparable or upgraded vehicle at no additional charge. If no acceptable substitute is available, the Company shall offer rescheduling or a full refund at the Client’s election.

3.4 Minimum Booking Requirements

• Sedans and SUVs: Ninety (90) minute minimum for hourly service, calculated on a Garage-to-Garage basis.
• Sprinter Vans: Ninety (90) minute minimum for hourly service, calculated on a Garage-to-Garage basis.
• Party Buses, Mini Coaches, and Motor Coaches: Five (5) hour minimum for hourly service, calculated on a Garage-to-Garage basis.
• Stretch Limousines (Lincoln MKT Stretch and Cadillac Escalade Stretch): Three (3) hour minimum for hourly service.
• All hourly service is billed in thirty (30) minute increments.

4. RATES, BILLING, AND PAYMENT

4.1 Rate Structure

All published rates are denominated in United States Dollars (USD) and are subject to change without prior notice. The Company offers both flat-rate pricing between designated service zones, airports, and cities, and hourly pricing where flat-rate service is not applicable. Rates vary by vehicle type, service date, service duration, and route.

4.2 Gratuity

Chauffeur gratuity is not included in any quoted rate. Gratuity is entirely at the Client’s discretion and may be provided directly to the Chauffeur or added to the final invoice upon request.

4.3 Additional Charges

The following charges may apply in addition to the base fare and will be itemized on the Client’s final invoice:

• Tolls incurred during the trip.
• Parking fees and airport surcharges.
• Regulatory surcharges and fuel surcharges as applicable.
• Holiday premium surcharge of twenty-five percent (25%) on the base fare for services performed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
• Wait time charges as set forth in Section 4.4.
• Stop charges as set forth in Section 4.5.
• Vehicle cleaning fees as set forth in Section 11.4.
• Damage charges as set forth in Section 11.5.

4.4 Wait Time and Grace Periods

The following complimentary grace periods apply from the scheduled pickup time or, for airport pickups, from the actual flight landing time:

PICKUP TYPE	GRACE PERIOD
International Flight Arrivals	Sixty (60) minutes
Domestic Flight Arrivals	Thirty (30) minutes
Non-Airport Pickups (Residential, Hotel, Venue)	Fifteen (15) minutes

 

After expiration of the applicable grace period, wait time shall be billed at the rate of Eight Dollars and Twenty-Five Cents ($8.25) per five (5) minute increment or any portion thereof.

4.5 Stop Charges

Intermediate stops must be in the general direction of the designated drop-off location. Stop charges are as follows:

STOP TYPE	FEE	WAIT TIME CHARGES
Same Service Zone	$29.00	$8.25 per 5 min after 5-min grace
Different Service Zone	$45.00	$8.25 per 5 min after 5-min grace

 

A maximum of two (2) intermediate stops is permitted per flat-rate Reservation. Reservations requiring more than two stops, or stops that are substantially off-route, must be booked under hourly service. Wait-and-Return trips (same pickup and drop-off address with one or more stops) must be booked on an hourly basis.

4.6 Payment Terms

Payment is due at the time of booking or upon completion of service, as specified at the time of Reservation. The Company accepts major credit cards and debit cards. Corporate accounts may be invoiced on net-thirty (30) day terms subject to credit approval. A credit card authorization form must be completed and signed by the cardholder for all credit card payments processed outside of the online reservation portal.

4.7 Disputed Charges

Any billing dispute must be submitted in writing to info@skyhawklimo.com within fifteen (15) calendar days of the invoice date. Disputes not raised within this period are deemed waived. The Company will investigate all timely disputes and provide a written response within thirty (30) calendar days.

5. CANCELLATIONS, NO-SHOWS, AND MODIFICATIONS

5.1 Cancellation Policy

Free cancellation is available if the cancellation request is received within the following deadlines prior to the scheduled pickup time:

VEHICLE TYPE	FREE CANCELLATION DEADLINE
Sedans	1 hour prior to scheduled pickup
SUVs	6 hours prior
Sprinter Vans	24 hours prior
Mini Coaches and Mid-Size Coaches	7 days prior
Motor Coaches	14 days prior
Stretch Limousines	7 days prior
International Sedans	24 hours prior
On-Site Coordinators	48 hours prior

 

Cancellations received after the applicable deadline will be charged the full base fare plus any applicable surcharges as a late cancellation fee.

5.2 No-Show Policy

If the Client or Authorized Passenger fails to appear at the scheduled pickup location and does not contact the Company prior to or within the applicable grace period, the Reservation will be classified as a no-show. A no-show fee equal to the full base fare, plus wait time charges, tolls, and any applicable add-on fees, will be charged to the payment method on file.

If you are unable to locate your Chauffeur at the designated pickup point, please call (703) 266-8018 immediately to avoid no-show classification.

5.3 Modifications

Requests to modify a confirmed Reservation—including changes to date, time, pickup location, drop-off location, vehicle type, or passenger count—are subject to availability and may result in adjusted pricing. Modification requests should be submitted as early as possible by calling (703) 266-8018 or emailing info@skyhawklimo.com.

6. PASSENGER CONDUCT AND RESPONSIBILITIES

6.1 General Conduct

All Authorized Passengers are expected to conduct themselves in a lawful, respectful, and responsible manner while in or around any Fleet Vehicle. The Company reserves the right to refuse service or terminate a trip in progress—without refund—if any passenger engages in behavior that, in the sole judgment of the Chauffeur or the Company, endangers the safety of the Chauffeur, other passengers, other motorists, or the general public, or that threatens damage to the Fleet Vehicle.

6.2 Prohibited Items and Activities

The following items and activities are strictly prohibited inside any Fleet Vehicle:

• Smoking, vaping, or use of any tobacco or nicotine product.
• Possession or consumption of illegal drugs or controlled substances.
• Possession of firearms, weapons, explosives, or hazardous materials.
• Glass containers, unless expressly authorized in writing by the Company.
• Consumption of alcoholic beverages unless pre-approved in advance with proper licensing (see Section 7).
• Behavior that is abusive, threatening, violent, harassing, or discriminatory toward the Chauffeur or any other passenger.
• Any activity that violates federal, state, or local law.

Violation of any of the foregoing prohibitions shall constitute grounds for immediate termination of service without refund, and the Client shall remain liable for the full fare plus any cleaning or damage fees incurred.

6.3 Seatbelt Compliance

All passengers are required to wear seatbelts at all times while the vehicle is in motion, in compliance with the Commonwealth of Virginia’s mandatory seatbelt law (Va. Code § 46.2-1094). The Company shall not be liable for any injury sustained by a passenger who fails to wear a seatbelt.

6.4 Maximum Passenger Capacity

The number of passengers in any Fleet Vehicle shall not exceed the manufacturer’s rated seating capacity or the capacity specified by the Company for that vehicle, whichever is lower. The Chauffeur has the authority to refuse to operate the vehicle if the passenger count exceeds safe capacity limits. No refund will be issued for trips refused or terminated due to overcapacity.

7. ALCOHOL POLICY

The consumption of alcoholic beverages in Fleet Vehicles is prohibited unless the Client has obtained prior written authorization from the Company and all applicable permits or licenses have been secured. Where alcohol consumption has been pre-approved:

• All passengers consuming alcohol must be at least twenty-one (21) years of age.
• The Company and its Chauffeurs reserve the right to refuse service to any visibly intoxicated passenger.
• The Client assumes full responsibility for any damage, staining, or soiling of the vehicle interior caused by the consumption of alcohol or by any intoxicated passenger.
• Open container laws vary by jurisdiction; the Client is solely responsible for compliance with all applicable open container statutes.

For wine tour, brewery tour, bachelor/bachelorette party, and similar services where alcohol consumption is anticipated, the Client must disclose this at the time of booking so that appropriate vehicles and Chauffeurs may be assigned.

8. TRANSPORTATION OF MINORS AND SCHOOL EVENTS

8.1 General Policy on Minors

The Company does not transport unaccompanied minors (individuals under the age of eighteen). All Reservations involving minor passengers must be made and authorized by a parent, legal guardian, or other responsible adult who is at least eighteen (18) years of age. The authorizing adult must provide a valid credit card and sign all applicable authorization forms.

8.2 School Event Services (Prom, Homecoming, and Graduation)

For our Prom Limo Service, Homecoming Limo Service, and Graduation Limo Service, the following additional terms apply:

• A parent or legal guardian must book and authorize the Reservation and must be the named cardholder on the credit card authorization form.
• The Company requires a signed parental consent and liability waiver form prior to service.
• The Chauffeur has the absolute right to refuse to transport any minor who appears to be under the influence of alcohol or controlled substances.
• No alcoholic beverages or controlled substances are permitted under any circumstances during school event transportation. Discovery of such items will result in immediate termination of the trip, confiscation of the items, and notification of the authorizing parent or guardian.
• The maximum number of passengers shall not exceed the vehicle’s rated capacity, regardless of the number of attendees the Client wishes to accommodate.
• The Company shall not be held liable for the conduct of minor passengers and the authorizing parent or guardian assumes full responsibility for any damage caused by minor passengers.

9. PET AND SERVICE ANIMAL POLICY

Skyhawk Limousine is pet-friendly, subject to the following conditions:

• Pets weighing fifteen (15) pounds or less must be leashed or secured in an appropriate carrier at all times during the trip.
• Pets weighing more than fifteen (15) pounds must be secured in a hard-sided crate for the duration of the trip.
• All pets must remain in the rear passenger area of the vehicle.
• The Client must notify the Company of the intent to travel with a pet at the time of booking so that an appropriate vehicle and Chauffeur may be assigned.
• The Client is responsible for any damage, soiling, or allergen contamination caused by the pet, and a cleaning fee may be assessed as set forth in Section 11.4.

Certified service animals, as defined under the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq., are always welcome and are exempt from crate and carrier requirements. The Company will not impose surcharges or deny service on the basis of a passenger’s use of a service animal.

10. CHILD SAFETY SEATS

Child safety seats are available upon request at a fee of Twenty-Five Dollars ($25.00) per seat. Availability is limited and must be requested at the time of booking. The parent or legal guardian is solely responsible for the proper installation and use of the child safety seat. Chauffeurs are not permitted to install child safety seats due to liability restrictions. The Company disclaims all liability for injuries resulting from improper installation of a child safety seat by the Client or parent/guardian.

11. LIABILITY, VEHICLE DAMAGE, AND INDEMNIFICATION

11.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY TO THE CLIENT FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT FOR THE SPECIFIC RESERVATION GIVING RISE TO THE CLAIM. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR DAMAGES ARISING FROM MISSED FLIGHTS, MISSED EVENTS, OR MISSED APPOINTMENTS, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER THE COMPANY WAS ADVISED OF THE POSSIBILITY THEREOF.

11.2 Assumption of Risk

The Client acknowledges that ground transportation inherently involves certain risks, including but not limited to risks associated with traffic conditions, weather, road conditions, the actions of other motorists, and unforeseen mechanical issues. The Client voluntarily assumes these risks by using the Services.

11.3 Lost and Found

The Company is not responsible for personal belongings left behind in any Fleet Vehicle. If you believe you have left an item in a vehicle, please contact info@skyhawklimo.com or call (703) 266-8018 as soon as possible. The Company will make reasonable efforts to recover lost items but does not guarantee recovery. Unclaimed items will be held for thirty (30) days and thereafter may be disposed of or donated.

11.4 Vehicle Cleaning Fees

The Client shall be responsible for the cost of cleaning any Fleet Vehicle that is soiled, stained, or otherwise requires cleaning beyond normal use as a result of the Client’s or any Authorized Passenger’s actions. Cleaning fees range from One Hundred Fifty Dollars ($150.00) to One Thousand Dollars ($1,000.00), depending on the severity and nature of the damage. The Company will provide photographic documentation of the condition and an itemized cleaning invoice.

11.5 Vehicle Damage

The Client is financially responsible for any damage to a Fleet Vehicle caused by the Client or any Authorized Passenger, including but not limited to damage to upholstery, windows, electronic systems, exterior panels, and any other component of the vehicle. The Client shall reimburse the Company for the actual cost of repair or replacement, plus any revenue lost during the period the vehicle is out of service for repair, not to exceed the fair market rental value of a comparable vehicle for the applicable period.

11.6 Indemnification

The Client agrees to defend, indemnify, and hold harmless the Company, its officers, directors, members, managers, employees, Chauffeurs, agents, and Affiliate Operators from and against any and all claims, demands, actions, suits, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: (a) the Client’s or any Authorized Passenger’s use of the Services; (b) the Client’s breach of this Agreement; (c) the Client’s violation of any law, regulation, or third-party right; (d) the conduct of any minor passenger for whom the Client is the authorizing adult; or (e) any claim by a third party related to the Client’s use of the Services.

12. INSURANCE AND REGULATORY COMPLIANCE

The Company maintains commercial automobile liability insurance, general liability insurance, and workers’ compensation insurance as required by the Commonwealth of Virginia and applicable federal regulations. All Fleet Vehicles are properly registered, inspected, and insured in accordance with Virginia Department of Motor Vehicles requirements and applicable federal motor carrier safety regulations. All Chauffeurs are licensed, background-checked, drug-tested, and trained in accordance with applicable law and industry best practices, including standards set by the National Limousine Association (NLA).

The Company’s insurance covers passengers in the Fleet Vehicle during the course of the trip. The Company’s insurance does not cover the Client’s personal property, and the Company recommends that Clients maintain their own personal property insurance.

13. FORCE MAJEURE

The Company shall not be liable for any delay, failure of performance, or inability to provide Services arising from causes beyond the Company’s reasonable control, including but not limited to:

• Acts of God, including but not limited to severe weather, floods, earthquakes, hurricanes, tornadoes, ice storms, and natural disasters.
• War, armed conflict, terrorism, civil unrest, riots, or insurrection.
• Epidemics, pandemics, quarantine restrictions, or public health emergencies.
• Government actions, orders, restrictions, embargoes, or sanctions.
• Road closures, bridge closures, highway construction, or infrastructure failures.
• Airline delays, diversions, or cancellations that affect the Client’s itinerary.
• Traffic congestion or traffic incidents beyond normal conditions.
• Labor disputes, strikes, or work stoppages (other than those involving the Company’s own employees).
• Mechanical failure or breakdown of a Fleet Vehicle, provided that the Company makes commercially reasonable efforts to provide a substitute vehicle.
• Power outages, telecommunications failures, or cyberattacks affecting the Company’s operations.

In the event of a Force Majeure occurrence, the Company will make commercially reasonable efforts to notify the Client, provide alternative arrangements where feasible, and offer rescheduling or a pro-rated refund at the Company’s discretion.

14. SMS MESSAGING, 10DLC COMPLIANCE, AND TELECOMMUNICATIONS

14.1 Consent to Receive SMS Messages

By providing your mobile telephone number to the Company—whether through the Site, reservation portal, telephone, Luxora chat assistant, email, credit card authorization form, or any other channel—and opting in to receive text messages, you expressly consent to receive SMS/MMS messages from the Company at the mobile number provided. Your consent is not a condition of purchasing any goods or services from the Company.

14.2 Types of Messages

The Company may send the following categories of SMS messages:

• Transactional Messages: Booking confirmations, reservation reminders, Chauffeur assignment and estimated time of arrival (ETA) notifications, vehicle tracking links, trip status updates, payment confirmations, and invoice delivery.
• Service Messages: Schedule changes, vehicle substitution notices, delay notifications, and post-ride satisfaction surveys.
• Promotional Messages: Special offers, seasonal promotions, fleet announcements, new service notifications, and loyalty program communications, sent only to Clients who have provided separate opt-in consent for marketing messages.

14.3 10DLC Registration and Compliance

The Company sends SMS messages using a 10DLC (10-Digit Long Code) telephone number that is registered and verified through The Campaign Registry (TCR) in compliance with wireless carrier requirements, including but not limited to the guidelines and policies established by T-Mobile, AT&T, Verizon, and other participating carriers. The Company’s 10DLC campaigns are registered under the Company’s legal name, Ground Coach, Inc., and are classified under the applicable use case categories for transportation services.

The Company’s 10DLC registration includes the following compliance elements:

• Brand registration with TCR, including verification of the Company’s legal name, EIN, business address, and business type.
• Campaign registration with TCR for each distinct messaging use case (transactional and promotional), including sample message content and opt-in/opt-out descriptions.
• Compliance with all carrier-specific requirements for throughput limits, content standards, and sender identification.

14.4 Telephone Consumer Protection Act (TCPA) Compliance

The Company’s SMS messaging practices comply with the Telephone Consumer Protection Act, 47 U.S.C. § 227 (the “TCPA”), and the regulations promulgated thereunder by the Federal Communications Commission (FCC), including but not limited to:

• Obtaining prior express consent before sending transactional or informational text messages.
• Obtaining prior express written consent before sending marketing or promotional text messages, in compliance with 47 C.F.R. § 64.1200(a)(2).
• Honoring all opt-out requests promptly and maintaining an internal suppression list.
• Including clear identification of the Company as the sender in all messages.
• Providing clear and conspicuous opt-out instructions in every message.

14.5 Opt-In Mechanism

You may opt in to receive SMS messages from the Company through any of the following mechanisms:

• Checking the SMS consent checkbox on the online reservation form.
• Providing verbal consent during a telephone reservation with a Company dispatcher.
• Texting a designated keyword (e.g., “START” or “YES”) to the Company’s registered telephone number.
• Providing written consent on a credit card authorization form or service agreement that includes SMS consent disclosure language.
• Engaging with the Luxora chat assistant and affirmatively consenting to receive text message updates.

At the point of opt-in, the Company provides the following disclosures: (a) the identity of the sender (Skyhawk Limousine); (b) the types of messages you will receive; (c) the message frequency (which varies based on your booking activity); (d) the statement that message and data rates may apply; and (e) instructions on how to opt out.

14.6 Opt-Out and STOP Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message received from the Company. Upon receipt of a STOP request, the Company will send a single confirmation message acknowledging your opt-out and will cease all further SMS communications to your number, except as required by law. You may also opt out by calling (703) 266-8018 or emailing info@skyhawklimo.com with the subject line “SMS Opt-Out.”

You may re-subscribe at any time by texting START to the Company’s registered number or by contacting us directly.

14.7 Message Frequency and Rates

Message frequency varies based on your interaction with the Company and booking activity. Transactional messages are sent as triggered by your Reservation activity. Promotional messages, where you have opted in, will not exceed four (4) messages per month unless otherwise disclosed.

Message and data rates may apply. The Company is not responsible for charges imposed by your mobile carrier for receiving SMS/MMS messages. Consult your carrier’s rate plan for details.

14.8 Data Handling for SMS

Mobile telephone numbers collected for SMS messaging purposes are used solely for the purposes described in this Section 14 and in the Company’s Privacy Policy. The Company does not sell, rent, lease, or share mobile telephone numbers with third parties for their independent marketing purposes. SMS consent and opt-in/opt-out records are retained for a minimum of five (5) years in compliance with TCPA record-keeping best practices.

14.9 Carrier Disclaimer

The Company is not liable for delayed or undelivered messages due to carrier network issues, device incompatibility, or other factors outside the Company’s control. Carriers, including but not limited to T-Mobile, AT&T, and Verizon, are not responsible for any content transmitted via SMS through the Company’s messaging campaigns.

15. WEBSITE TERMS OF USE

15.1 Intellectual Property

All content on the Site—including but not limited to text, graphics, logos, trademarks (including the Skyhawk Limousine name and logo), photographs, images, video, software, and the overall design, arrangement, and look-and-feel of the Site—is the property of Ground Coach, Inc. or its licensors and is protected by United States and international copyright, trademark, trade dress, and other intellectual property laws. No content from the Site may be copied, reproduced, republished, uploaded, transmitted, distributed, or used for any commercial purpose without the prior written consent of the Company.

15.2 Acceptable Use

You agree not to use the Site for any purpose that is unlawful or prohibited by this Agreement, including but not limited to:

• Interfering with or disrupting the security, integrity, or performance of the Site or its servers.
• Attempting to gain unauthorized access to any portion of the Site, other accounts, or systems connected to the Site.
• Introducing viruses, malware, Trojan horses, worms, or other harmful code.
• Using any automated system, including bots, spiders, scrapers, or crawlers, to access the Site for any purpose without the Company’s prior written consent.
• Reverse engineering, decompiling, or disassembling any portion of the Site.
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
• Harvesting or collecting personal information of other users.
• Using the Site to transmit unsolicited commercial communications (“spam”).

15.3 Third-Party Links

The Site may contain hyperlinks to third-party websites, including social media platforms (Facebook, Instagram, X, TikTok), review sites, the National Limousine Association, and other external resources. These links are provided for convenience only and do not constitute an endorsement by the Company. The Company has no control over the content, privacy practices, or availability of third-party websites and assumes no responsibility for the same.

15.4 Disclaimer of Warranties (Website)

THE SITE AND ALL CONTENT THEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

16. AUTOMATED CHAT ASSISTANT (LUXORA)

The Company provides an automated chat assistant, “Luxora,” on the Site to assist with quotes, booking inquiries, and general information. By using Luxora, you acknowledge the following:

• Luxora is an automated system and not a human representative. Responses generated by Luxora are for informational purposes and do not constitute binding offers, guarantees, or legal advice.
• Quotes provided by Luxora are estimates only and are subject to confirmation by a Company representative.
• Information provided through Luxora may not reflect the most current pricing, vehicle availability, or Company policies.
• Your interactions with Luxora may be recorded, logged, and stored in accordance with the Company’s Privacy Policy.
• The Company disclaims liability for errors, omissions, or inaccuracies in information provided by Luxora.

17. CORPORATE ACCOUNTS AND BUSINESS CLIENTS

Corporate Clients that establish a billing account with the Company are subject to this Agreement in addition to any separately executed Corporate Service Agreement. In the event of a conflict between this Agreement and a Corporate Service Agreement, the Corporate Service Agreement shall control with respect to the specific terms addressed therein.

Corporate account administrators are responsible for all Reservations made under their account and for the conduct of all passengers transported under the account. Corporate accounts are subject to periodic credit review, and the Company reserves the right to require prepayment or a deposit at any time.

18. PRIVACY

The collection, use, storage, and disclosure of your personal information are governed by our Privacy Policy, available at skyhawklimo.com/privacy-policy. By using our Site or Services, you consent to the data practices described in the Privacy Policy, which is incorporated herein by reference.

19. DISPUTE RESOLUTION

19.1 Informal Resolution

Before initiating any formal legal proceeding, the Client agrees to first contact the Company at info@skyhawklimo.com or (703) 266-8018 to attempt to resolve the dispute informally. The parties shall negotiate in good faith for a period of not less than thirty (30) days from the date of the initial written complaint before resorting to formal proceedings.

19.2 Mediation

If the dispute is not resolved through informal negotiation within thirty (30) days, either party may submit the dispute to non-binding mediation administered by a mutually agreed-upon mediator in Loudoun County, Virginia. The costs of mediation shall be shared equally by the parties, unless the mediator determines otherwise.

19.3 Arbitration (Optional)

If the dispute is not resolved through mediation, the parties may agree in writing to submit the dispute to binding arbitration in Loudoun County, Virginia, administered in accordance with the rules of the American Arbitration Association (AAA) or JAMS. Nothing in this Section shall prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction.

19.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CLIENT AGREES THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE CLIENT EXPRESSLY WAIVES ANY RIGHT TO PARTICIPATE AS A CLASS MEMBER IN ANY CLASS ACTION LAWSUIT, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING AGAINST THE COMPANY.

19.5 Statute of Limitations

Any claim or cause of action arising out of or relating to this Agreement or the Services must be filed within one (1) year after the claim or cause of action accrues. Any claim not filed within this period is permanently barred.

20. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws provisions. Any legal action or proceeding arising out of or relating to this Agreement that is not subject to arbitration shall be brought exclusively in the Circuit Court of Loudoun County, Virginia, or the United States District Court for the Eastern District of Virginia, Alexandria Division. The Client irrevocably consents to the personal jurisdiction and venue of such courts and waives any objection based on inconvenient forum.

21. GENERAL PROVISIONS

21.1 Entire Agreement

This Agreement, together with the Privacy Policy and any applicable Corporate Service Agreement, credit card authorization form, or event-specific addendum, constitutes the entire agreement between the Client and the Company concerning the subject matter hereof and supersedes all prior agreements, representations, warranties, and understandings, whether oral or written.

21.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if modification is not possible, such provision shall be severed from this Agreement, and the remaining provisions shall continue in full force and effect.

21.3 Waiver

The failure of the Company to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. No waiver by the Company shall be effective unless made in writing and signed by an authorized representative of the Company.

21.4 Assignment

The Client may not assign, transfer, or delegate this Agreement or any rights or obligations hereunder without the prior written consent of the Company. The Company may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets without the Client’s consent.

21.5 Notices

All notices required or permitted under this Agreement shall be in writing and shall be deemed delivered when: (a) delivered personally; (b) sent by certified U.S. mail, return receipt requested, postage prepaid; (c) sent by nationally recognized overnight courier; or (d) sent by email with confirmation of receipt, to the addresses set forth herein or to such other address as a party may designate in writing.

21.6 Survival

The provisions of Sections 11, 14.8, 15.1, 15.4, 19, 20, and 21 shall survive the termination or expiration of this Agreement.

21.7 Headings

The section and subsection headings in this Agreement are for convenience of reference only and shall not affect the interpretation of this Agreement.

21.8 No Third-Party Beneficiaries

This Agreement does not confer any rights or remedies upon any person or entity other than the parties hereto and their respective successors and permitted assigns, except that the Company’s officers, directors, members, employees, Chauffeurs, agents, and Affiliate Operators are intended third-party beneficiaries of the indemnification and limitation of liability provisions herein.

22. ACCESSIBILITY AND ADA COMPLIANCE

The Company is committed to ensuring that its Services are accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you require a wheelchair-accessible vehicle, ramp-equipped vehicle, or any other accommodation related to a disability, please notify the Company at the time of booking and we will make commercially reasonable efforts to accommodate your needs. Service animals are welcomed in accordance with Section 9 of this Agreement.

23. MODIFICATIONS TO THIS AGREEMENT

The Company reserves the right to modify, amend, or update this Agreement at any time in its sole discretion. Material changes will be posted on the Site with an updated “Last Updated” date. Where required by applicable law, the Company will provide additional notice of material changes, such as email notification to the address on file. Your continued use of the Site or Services following the posting of changes constitutes your acceptance of the revised Agreement. It is your responsibility to review this Agreement periodically for updates.

24. CONTACT INFORMATION

For questions, concerns, or disputes regarding this Agreement, please contact:

 

Ground Coach, Inc. d/b/a Skyhawk Limousine

Attn: Legal / Terms of Service

1334 Shepard Drive, Unit C

Sterling, Virginia 20164

Telephone: (703) 266-8018

Email: info@skyhawklimo.com

Website: skyhawklimo.com