Privacy Policy
Effective Date: July 22, 2025
Skyhawk Limousine
www.skyhawklimo.com
Skyhawk Limousine (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information in every interaction—whether online, through our mobile app, or during our luxury transportation services. This Privacy Policy explains how we collect, use, protect, and share your data, and how we comply with relevant laws and industry standards, including 10DLC registration via The Campaign Registry (TCR), TCPA, and applicable state and federal privacy laws.
1. Who We Are
Skyhawk Limousine is a professional chauffeur and executive transportation provider headquartered in Sterling, Virginia. We operate luxury vehicle services across the DMV area and beyond, offering airport transfers, corporate travel, event transportation, and on-demand limo services. Our business operates in full compliance with the highest standards of customer service, data security, and privacy.
Business Address:
Skyhawk Limousine
1334 Shepard Dr, Unit C
Sterling, VA 20164
📞 (703) 266-8018
📧 info@skyhawklimo.com
2. Information We Collect
We collect information through our website, mobile app, booking portals, and direct interactions. The types of data we collect include:
a. Personal Information
Full name
Email address
Phone number
Mailing address (if required for billing)
Payment details (secured and tokenized via payment processor)
b. Booking & Service Data
Pickup and drop-off locations
Dates and times of service
Flight numbers (for airport transfers)
Service notes and preferences
Type of vehicle selected
c. Communication Data
Email interactions
Call logs and voice recordings (for quality assurance, if applicable)
SMS message consent and history
Live chat messages
d. Technical & Usage Information
IP address
Device type and operating system
Browser type
Cookies and analytics data from website and app usage
Referral source (e.g., ad, link, or search engine)
e. Mobile App Location Data
Real-time GPS for accurate driver-rider coordination
Background location data (only when explicitly allowed)
Location at time of booking or ride tracking
3. How We Use Your Information
We use the data we collect to:
Confirm and manage reservations
Provide accurate driver dispatch and real-time updates
Communicate changes or delays
Send receipts, confirmations, and post-service surveys
Enable location tracking for pickups and drop-offs
Process secure online and app-based payments
Deliver marketing communications (with your permission)
Monitor service quality and resolve customer disputes
Enhance our service delivery through usage analytics
4. 10DLC & SMS Consent Policy
Skyhawk Limousine is fully registered with The Campaign Registry (TCR) to ensure lawful, verified, and trustworthy messaging. We use SMS for operational and promotional purposes under these strict guidelines:
Consent-Based Messaging: SMS messages are only sent to users who have opted in via our website, app, or text keyword campaigns.
Clear Disclosure: We inform users upfront how their number will be used.
Opt-Out: You can opt out at any time by replying STOP. For help, reply HELP.
No Sharing: We do not rent, sell, or share SMS data.
Message Types:
Ride confirmations and status updates
Trip reminders and driver arrival notifications
Post-ride receipts
Marketing promotions and holiday offers (if consented)
By providing your mobile number and confirming opt-in, you authorize Skyhawk Limousine to send you messages related to your ride and customer experience. Standard message and data rates may apply.
5. Mobile App & Location Data
If you use our mobile app, we may request access to your device’s location. This improves service accuracy and security.
We use location data to:
Show nearby vehicles and availability
Provide live driver tracking
Calculate ETAs and adjust for traffic conditions
Send pickup reminders
Support safety features for both clients and drivers
You control your device’s permissions. You may disable location access at any time, but this may reduce app functionality.
6. How We Protect Your Data
Skyhawk Limousine uses industry-standard security protocols to safeguard your information:
SSL encryption for all online forms and payment processing
Tokenized transactions via PCI-compliant payment processors
Firewall and intrusion detection systems to prevent unauthorized access
Data minimization practices—we only store what’s necessary
Regular audits to assess security risks
Limited access: Only authorized staff may access sensitive information
In the event of a data breach, we will notify affected users promptly and report as required under applicable law.
7. Information Sharing & Third Parties
We do not sell or rent your information. We may share your information under strict confidentiality in the following cases:
Service Providers: e.g., payment processors, customer support tools, SMS gateway providers
Legal Compliance: When required by law, subpoena, or government request
Business Transfers: In the event of a merger, acquisition, or sale of assets
Driver Network: Drivers receive only the information needed to complete your ride
All vendors and subcontractors are required to adhere to strict data protection and privacy agreements.
8. Cookies & Website Analytics
Skyhawk Limousine’s website may use cookies for:
Functional performance (e.g., remembering recent form inputs)
Analytics (e.g., Google Analytics for site usage insights)
Live chat and support tools
Cookies can be managed through your browser settings. We do not use cookies to track you across third-party websites.
9. Links to External Sites
Our site and communications may contain links to external websites (e.g., Yelp, Google Reviews, event venues). These websites are not governed by our privacy policy, and we recommend reviewing their policies before engaging.
10. Your Privacy Rights
Depending on your location and applicable laws (such as CCPA, GDPR, and Virginia CDPA), you may have the right to:
Access a copy of the personal data we hold about you
Request corrections or updates
Request deletion of your data
Restrict or object to how we process your data
Withdraw consent for marketing messages
Lodge a complaint with a regulatory body
To submit a privacy-related request, email us at info@skyhawklimo.com with the subject line Privacy Request. We respond to most requests within 10 business days.
11. Children’s Privacy
Skyhawk Limousine does not knowingly collect data from children under 13. If you believe we have collected data from a minor, please contact us immediately at info@skyhawklimo.com, and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or business practices. When we do, we’ll update the “Effective Date” at the top of this page. Major updates may also be communicated via email or our mobile app.
We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Skyhawk Limousine
1334 Shepard Dr, Unit C
Sterling, VA 20164
📞 (703) 266-8018
📧 info@skyhawklimo.com
🌐 www.skyhawklimo.com